One by One Ministries’ Privacy Policy, SMS Terms and Conditions, and Complaint Privacy Policy

One by One Ministries’ Privacy Policy

Summary: We collect personal information like names, contact details, and donation history only for necessary purposes related to our mission. We will securely store this data while ensuring transparency about how it's used, including sharing with trusted third parties only when required for operational needs, all while respecting individuals' rights to access and update their information. 

Introduction:

One by One Ministries is committed to protecting the privacy of our donors, volunteers, moms, and website visitors. This privacy policy explains how we collect, use, and safeguard your personal information.

Information We Collect:

  • Contact details: Name, email address, phone number, mailing address when you donate, sign up for our newsletter, submit an application, or contact us.

  • Donation information: Amount donated, payment method, and related details.

  • Event registration details: Name, contact information, and event preferences when you register for an event hosted by us.

  • Application to be a volunteer or to request a mentor: Contact details listed above, plus information that assists us in assigning a volunteer role and/or matching with a mom/mentor.

  • Website usage data: IP address, browsing activity, and website analytics data collected through cookies and similar tracking technologies.

 How We Use Your Information:

  • To process donations: We use your contact and payment details to process donations and send donation receipts.

  • To communicate with you: We may use your email address to send updates about our programs, upcoming events, and fundraising appeals, as well as to respond to your inquiries.

  • For program management: Depending on the program, certain personal information may be used to manage your participation and provide relevant services.

  • For fundraising purposes: We may use your information to identify potential donors and tailor fundraising appeals based on your interests and giving history.

  • To improve our website and services: Website usage data helps us analyze trends and improve the user experience.

 Sharing Your Information:

  • SMS consent is not shared with third parties for marketing purposes.

  • Third-party service providers: We may share your data with trusted third-party vendors who assist us with website maintenance, email marketing, payment processing, and other operational functions. These vendors are required to maintain the confidentiality of your information.

  • Legal compliance: We may disclose your information if required by law, court order, or to protect our organization's interests.

 Your Privacy Controls:

  • Opt-out: You can opt-out of receiving marketing emails by clicking the unsubscribe link at the bottom of our emails.

  • Access and update: You can request access to your personal information and update your details by contacting us at admin@onebyoneusa.org

 Data Security:

  • We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including implementing appropriate security technologies and procedures.

 Changes to This Policy:

  • We may update this privacy policy from time to time. We will notify you of significant changes through our website or communication channels.

Contact Us:

SMS Terms & Conditions

  • SMS Consent Communication: The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  • Types of SMS Communications: If you have consented to receive text messages from One by One Ministries, you may receive messages related to the following:

    • Application updates

    • Form reminders

    • Donation follow-ups

    • Interest form follow-ups

    • Example: “Hi there! My name is Emily from One by One Ministries. Thank you for signing our interest sheet at the school fair on Friday. If you are still interested in becoming a mentor with us, here is the link to do so: https://obo.coactionnet.com/public_forms/2qG9g2Enw9WxQF8fRentADq8. Msg & data rates may apply, and frequency may vary. Reply HELP for help or STOP to opt out.”

  • Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receipt up to one SMS message per week related to your application or commuinication.

  • Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  • Opt-In Method: You may opt-in to receive SMS messages from One by One Ministries in the following ways:

    • Verbally, during a conversation

    • By submitting an online form

    • By filling out a paper form

  • Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list

  • Help: If you are experiencing any issues, you can reply with the keyword HELP, or you can get help directly from us at admin@onebyoneusa.org.

    • Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  • Standard Messaging Disclosures:

    • Messaging and data rates may apply.

    • You can opt out at any time by texting “STOP.”

    • For assistance, text “HELP,” or see our privacy policy / terms of condition on this page.

    • Message frequency may vary.

One by One Ministries’ Complaint Privacy Policy

Introduction:

One by One Ministries is committed to protecting the privacy of individuals who file complaints with our organization. This policy outlines how we collect, use, and safeguard personal information contained within complaints.

Information We Collect:

  • Name

  • Contact information (email address, phone number)

  • Details regarding the complaint

  • Any supporting documentation that may include personal information

How We Use Your Information:

  • Investigating Complaints: We will use the information provided in a complaint solely to investigate the matter thoroughly and take appropriate action.

  • Communication: We may use your contact information to communicate with you regarding the status of your complaint or to request additional details if necessary.

  • Reporting: Aggregated, anonymized data from complaints may be used for internal reporting purposes to identify trends and improve our practices.

Data Security:

  • Confidentiality: All complaints and related personal information will be treated with the utmost confidentiality.

  • Access Restrictions: Access to complaint information is limited to authorized staff members directly involved in the investigation process.

  • Data Storage: We maintain appropriate security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

 Sharing Your Information:

  • Third Parties: We emphasize confidentiality and data security measures. We never sell contact lists to third parties.

  • We may share your personal information with third parties only when absolutely necessary, such as with legal counsel for advice regarding a complaint or with external investigators if required for a thorough review.

  • Consent: If we need to share information beyond the scope outlined here, we will seek your explicit consent beforehand.

Your Rights:

  • Access to Information: You can request access to your complaint information by contacting our executive director.

  • Correction of Errors: If you believe any information in your complaint is inaccurate, you can request a correction.

 Reporting Concerns:

  • If you have any concerns regarding the handling of your complaint or the privacy of your information, please contact our executive director at admin@onebyoneusa.org. 

Important Considerations:

  • State and Federal Laws: This policy adheres to applicable state and federal privacy laws regarding the collection and handling of personal information.

  • Policy Updates: We may update this policy periodically, and any significant changes will be communicated on our website.

  • By submitting a complaint to One by One Ministries, you acknowledge that you have read and understood this Complaint Privacy Policy.

Click here to submit a complaint.